Building the pre-frontal cortex of CX
katCX set out to solve the most persistent pain point of customer experience — reporting. A company's ability to excel at customer experience is only as good as its ability to observe and understand their CX operation. With a mission to unlock the full potential of customer experience data, katCX provides the necessary toolset to visualize and understand customer experience across the entire CX ecosystem.
Our Story
In 2017, katCX was born out of frustration with the limitations of existing analytics tools. Our founders repeatedly encountered the challenges of traditional reporting and BI tools, which provided fragmented insights and struggled with the immense scale and complexity of modern CX environments. Determined to overcome these shortcomings, they set out to build a platform capable of bridging the gap between customer data complexity and technological capability.
katCX combines the best of relational, graph, and time-series databases into a user-friendly platform built for today’s CX needs. It enables businesses to filter any data by any attribute—across both real-time and historical records—for quick, in-depth analysis. Users can easily create custom KPIs and metrics on the fly, making it simple to uncover actionable insights. With lightning-fast dashboard load times and the capacity to process billions of interactions, katCX delivers the clarity and performance needed to transform CX operations.
By redefining how CX data is monitored and analyzed, katCX equips organizations to thrive in a rapidly evolving landscape. From pinpointing opportunities for optimization to managing customer interactions at scale, katCX helps businesses turn complexity into legibility, setting a new benchmark for CX success.
Our Partners
