Make Decisions Based On
The Right Data At The Right Time.
Products & Functionality
RealTime Customizable CX Interactive Dashboards
KATCX dashboards provide an exciting dialogue with your data that is customized to your unique CX needs. The following dashboards are just the tip of the KATCX iceberg. CSAT, NPS, Churn, CLV, FCR, AHT, AWT, SoA, Agent Utilization & Occupancy, Issue Resolution, VoC, Call Transfer Rate, ASAT, Peak Hour, Staffing Match, Call Abandonment, User Engagement, USAT, Escalation, Self-Service.
CX-focused Visualizations
Turn complex data into engaging stories with our CX-focused Visualizations. Each data point is a pixel in a broader picture, and our visual tools paint that picture in a way that is intuitive, informative, and inspiring. Understand your customer's experience like never before.
Advanced "No Code" Segmentation
With our Advanced "No Code" Segmentation, you don't need to be a tech wizard to uncover insights. Tailor your analytics based on different segments and focus on the details that matter most to your business. It's all about making data work for you, not the other way around.
A-B Testing
Optimize your customer experience with our A-B Testing tools. Experiment with different approaches, compare results, and make data-driven decisions that move your business forward. It's about testing your assumptions, validating your hypotheses, and continually improving your offerings.
Trend Tracking
Stay ahead of the curve with our Trend Tracking tools. Monitor emerging patterns, anticipate customer needs, and leverage opportunities as they arise. In a world that's always changing, keep your finger on the pulse of what's next.
OKR Tracking
Turn your ambitions into realities with our OKR Tracking tools. Monitor your progress towards your Objectives and Key Results, align your efforts with your goals, and celebrate your achievements along the way. It's about setting the bar high, and then exceeding it.
Process Mining and Interactive User Journey Mapping & Ranking
Unlock operational efficiency with our Process Mining tools and understand your processes from end to end, identify bottlenecks, and streamline your operations. It's about working smarter, not harder. Trace your customers' paths, understand their decisions, and optimize their journey for a seamless experience. It's about walking in your customers' shoes, and paving the way for them.
Cross Filtering
Dive into your data from multiple angles with our Cross Filtering tools. Explore relationships between different data points, and gain a holistic understanding of your customers' experience. It's about seeing the forest and the trees.
Contextual Metrics
Our Contextual Metrics tools provide insights that are relevant, timely, and actionable. Understand your performance in context, align your metrics with your strategy, and drive your decisions with data. It's about getting the right information at the right time for the right decision.
We Integrate With Your Ecosystem
Integration is not about creating a one-size-fits-all solution, but about crafting an experience that fits seamlessly into the unique ecosystem of each enterprise. The true measure of success lies in the ability to adapt, to mold our solutions to the specific contours of each business's operations. This is where customizability becomes key - the ability to tailor solutions to meet the diverse and unique needs of each enterprise.
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And then there's speed. In an industry that's moving at the speed of light, slow integration is as good as no integration. That's why it's not just about delivering a customized solution, but delivering it quickly.In this era of rapid change, the most successful companies won't be those with the most promises, but those with the fastest, most customizable solutions. That's the essence of great customer experience analytics.