Products & Functionality
Lightning Fast & Hyper-Scalable Monitoring & Reporting
Monitor, compare, and analyze CX performance within and across multiple BPOs.
Manage by any attribute or combination of attributes.
Create custom groups by any function, or combination of functions (e.g. BPO, service, skills).
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Monitor and report across multiple channels using Participant Data and external data sources.
Built for Speed
Monitor over 20,000 concurrent agents.
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Fast query updates with sub-3 second dashboard load times.
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One-click drill downs and new dashboard generations.
Consolidated and Integrated
In-dashboard consolidation with historical data.
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In-dashboard integration with external data sources.
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In-dashboard forecasts and BPO flows.
Optimized for MultiBPO and MultiChannel
Pre-built & Custom Dashboards
RealTime, Historical, Automation, Flows, Speech, Quality, and many cross-functional dashboards.
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Build/customize dashboards in seconds using a business-friendly User Interface (without IT support).
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Fast queries of 10s of billions of customer interactions.
Contextual Analytics
Optimized for MultiBPO views, comparisons, and analysis.
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Create/edit KPIs on the fly.
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Filter anything by anything — across RealTime and Historical — for instant in-depth analysis.​​
Predictive
Turn your ambitions into realities with our OKR Tracking tools.
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Monitor emerging patterns, anticipate customer needs, and leverage opportunities as they arise with our Trend Tracking tools.
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Experiment with different approaches, compare results, and make data-driven decisions that move your business forward with our A-B Testing tools.
RealTime & Historical Speech, WFO, Quality & Process Monitoring
Process Mining and Interactive User Journey Mapping & Ranking
Unlock operational efficiency with our Process Mining tools and understand your processes from end to end, identify bottlenecks, and streamline your operations. It's about working smarter, not harder. Trace your customers' paths, understand their decisions, and optimize their journey for a seamless experience. It's about walking in your customers' shoes, and paving the way for them.
Cross Filtering
Dive into your data from multiple angles with our Cross Filtering tools. Explore relationships between different data points, and gain a holistic understanding of your customers' experience. It's about seeing the forest and the trees.
Contextual Metrics
Our Contextual Metrics tools provide insights that are relevant, timely, and actionable. Understand your performance in context, align your metrics with your strategy, and drive your decisions with data. It's about getting the right information at the right time for the right decision.
RealTime & Historical Speech, WFO, Quality & Process Monitoring
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Process Mining and Interactive User Journey Mapping & Ranking
Unlock operational efficiency with our Process Mining tools and understand your processes from end to end, identify bottlenecks, and streamline your operations. It's about working smarter, not harder. Trace your customers' paths, understand their decisions, and optimize their journey for a seamless experience. It's about walking in your customers' shoes, and paving the way for them.
Cross Filtering
Dive into your data from multiple angles with our Cross Filtering tools. Explore relationships between different data points, and gain a holistic understanding of your customers' experience. It's about seeing the forest and the trees.
Contextual Metrics
Our Contextual Metrics tools provide insights that are relevant, timely, and actionable. Understand your performance in context, align your metrics with your strategy, and drive your decisions with data. It's about getting the right information at the right time for the right decision.
OpenBI & MigrateBI Data Warehousing
Process Mining and Interactive User Journey Mapping & Ranking
Unlock operational efficiency with our Process Mining tools and understand your processes from end to end, identify bottlenecks, and streamline your operations. It's about working smarter, not harder. Trace your customers' paths, understand their decisions, and optimize their journey for a seamless experience. It's about walking in your customers' shoes, and paving the way for them.
Cross Filtering
Dive into your data from multiple angles with our Cross Filtering tools. Explore relationships between different data points, and gain a holistic understanding of your customers' experience. It's about seeing the forest and the trees.
Contextual Metrics
Our Contextual Metrics tools provide insights that are relevant, timely, and actionable. Understand your performance in context, align your metrics with your strategy, and drive your decisions with data. It's about getting the right information at the right time for the right decision.
We Integrate With Your Ecosystem
Integration is not about creating a one-size-fits-all solution, but about crafting an experience that fits seamlessly into the unique ecosystem of each enterprise. The true measure of success lies in the ability to adapt, to mold our solutions to the specific contours of each business's operations. This is where customizability becomes key - the ability to tailor solutions to meet the diverse and unique needs of each enterprise.
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And then there's speed. In an industry that's moving at the speed of light, slow integration is as good as no integration. That's why it's not just about delivering a customized solution, but delivering it quickly.In this era of rapid change, the most successful companies won't be those with the most promises, but those with the fastest, most customizable solutions. That's the essence of great customer experience analytics.